Refund and Returns Policy

Thank you for shopping at Larping Concepts. We strive to ensure our customers are satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

1.1 Return Period

  • You have 30 days to return an item from the date you received it.

1.2 Return Eligibility

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Some items are non-returnable, including perishable goods, custom-made products, intimate items, and items that have been marked as non-returnable.

1.3 Return Process

  • To start a return, please contact us at [email protected] with your order number and reason for return.
  • Once your return is approved, we will provide instructions on how and where to send your package. Please do not send items back to us without prior authorization.

2. Refunds

2.1 Refund Approval

  • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

2.2 Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [insert email address].

3. Exchanges

3.1 Exchange Process

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [insert email address] and send your item to: [insert return address].

4. Shipping

4.1 Return Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4.2 Shipping Insurance

  • If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: